Refund policy

At TailorsKnot, all products are personalized, customized, and made-to-order specifically for each customer after an order is placed.

Since each product is manufactured exclusively for an individual customer and cannot be resold, please carefully review your size selection, customization details, shipping information, and order details before completing your purchase.

No Returns, Refunds or Exchanges

All customized and personalized products sold by TailorsKnot are non-returnable, non-refundable, and non-exchangeable.

Returns, refunds, or exchanges will not be provided for reasons including but not limited to:

  • Incorrect size selected by the customer
  • Change of mind after placing the order
  • Change in personal preference
  • Incorrect customization details provided by the customer
  • Incorrect shipping information provided by the customer
  • Customer refusal to accept delivery
  • Customer unavailability during delivery attempts
  • Failure to provide required OTP verification
  • Delays caused by courier partners
  • Minor variations in color, print placement, size, or appearance that may occur during the printing and manufacturing process
  • Differences caused by screen settings, photography, lighting, or display devices

Customers are solely responsible for reviewing all customization details, size selections, shipping information, and contact details before placing an order.

Replacement Eligibility

A replacement may be provided only in the following circumstances:

  • Wrong product delivered
  • Incorrect customization due to our error
  • Manufacturing defect
  • Product damaged during transit

Any such issue must be reported within 7 days of delivery.

Customers may be required to provide:

  • Product photographs
  • Packaging photographs
  • Shipping label photographs
  • An uninterrupted unboxing video
  • Any additional information reasonably requested by our support team

Failure to provide sufficient evidence may result in rejection of the claim.

Upon verification and approval, TailorsKnot will arrange a replacement or reshipment at no additional cost.

Delivery Refusal & OTP Verification

For certain shipments, courier partners may require OTP (One-Time Password) verification at the time of delivery.

If the customer:

  • Refuses to accept the shipment
  • Fails to provide the required OTP
  • Provides an incorrect OTP resulting in delivery failure
  • Fails to cooperate with the courier partner for successful delivery

such cases shall be treated as delivery refusal by the customer.

Orders returned due to delivery refusal shall not be eligible for any refund, return, exchange, or replacement.

Any reshipment request may be accommodated solely at TailorsKnot's discretion and may require payment of applicable reshipping charges.

Customer-Caused Delivery Failures

If an order is returned, undelivered, or delivery fails due to customer-related reasons, including but not limited to:

  • Incorrect or incomplete address
  • Incorrect pincode
  • Incorrect phone number
  • Customer unavailable during delivery attempts
  • Failure to provide required OTP verification
  • Refusal to accept delivery
  • Failure to respond to courier communications
  • Any other customer-related delivery issue

the order shall not be eligible for any refund, return, exchange, replacement, store credit, or compensation.

As the product has been custom-manufactured specifically for the customer, all production, printing, packaging, payment processing, and shipping costs are considered consumed once the order enters production and dispatch.

However, customers may request re-shipment of the returned order within 30 days of notification by contacting our support team.

A re-shipping and handling fee of ₹199 per order shall apply. Re-shipment will be processed only after the applicable charges have been paid and the updated delivery details, if any, have been confirmed by the customer.

Company-Caused Errors

If an order cannot be delivered or requires replacement due to an error attributable to TailorsKnot, including shipping, processing, printing, customization, or fulfillment errors caused by us, we will arrange a replacement or reshipment at no additional cost to the customer.

Returned Orders & Storage Policy

If a prepaid order is returned to our facility due to customer-related reasons, including but not limited to non-delivery, incorrect address, customer unavailability, OTP non-verification, refusal to accept delivery, or repeated failed delivery attempts, customers may request reshipment within 30 days of being notified.

Additional reshipping charges may apply.

Returned orders are stored only for a limited period due to operational and storage constraints.

If no response or reshipment request is received within 30 days of notification, the order shall be considered abandoned.

After 30 days:

  • The product may be discarded, recycled, liquidated, or otherwise disposed of at our discretion.
  • No refund, replacement, reshipment, store credit, or compensation shall be available.
  • TailorsKnot shall have no further liability regarding the order.

As all products are customized and manufactured specifically for individual customers, abandoned orders cannot be retained indefinitely.

Claim Verification

All claims relating to wrong products, manufacturing defects, transit damage, customization errors, or fulfillment issues are subject to verification.

TailorsKnot reserves the right to approve or reject any claim after reviewing the information and evidence provided by the customer.

Contact Us

For assistance regarding your order, please contact our customer support team through the contact details provided on our website.